1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email and methods to contact us. Once your order is shipped we will contact you through email and phone (if needed). Additionally, you can track the status of your order from customer service section.
Can I change my order?
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the customer service.
Where do you ship?
We currently ship in all around United Arab Emirates.
How long does it take to ship my order?
Once you’ve placed your order, it usually takes 24 to 72 hours to process it for delivery.
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
Cash on delivery.
Bank transfers.
You can chose these payment methods at checkout.
Which currency will I be charged in?
In dirham(AED) – UAE Currency.
Do you offer 3 or 4 times payment option?
Coming soon.
3. Shipping
Where do you ship?
All over United Arab Emirates.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Additionally, you can track the status of your order from our customer service on the website.
4. Returns
Do you accept returns?
We do accept returns in respect to the following conditions:
– The item must have been sold on our online store.
– The item shouldn’t have been used in any method.
– The return or exchange request is made within 2 days of delivery.
– The return is made within 2 days of the return or exchange request.
To ask for a return, please contact our support team using our customer service.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns in order to ask for an exchange, please mention that you would like your item to be exchanged with another item and to request for your exchange contact customer service.
How long does it take to process a return?
Returns are confirmed within 2 days of receiving the package at our warehouse. Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
5. Other Questions
Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect.
We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
– The item must have been sold on our online store.
– The item shouldn’t have been used in any way.
– The return or exchange request is made within 2 days of delivery.
– The return is made within 2 days of the return or exchange request.
If you have a return or exchange request resulting from a defective item please reach out to our customer service for more information on how to proceed.
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